Last updated: [A CONFIRMAR: data em que for publicada, no formato 10 August 2026]

These terms apply when you order from eatupie.com. By placing an order you accept them, so it isworth reading the sections on perishable food and on subscriptions, which are the two that mostaffect you.

Who you are contracting with
Legal entity: [A CONFIRMAR: nome legal completo]

Company registration number: [A CONFIRMAR: número da CRO, ou remover esta linha]

VAT number: [A CONFIRMAR: número de VAT, ou remover esta linha]

Address: Reuben House, 1, Saint James, Dublin 8, D08 Y2Y3, Ireland

Email: [email protected]

Phone: +353 83 340 6714

We trade as EAT UP. Where these terms say "we" or "us", that is who we mean.

The food
We prepare Brazilian meals in Dublin and deliver them frozen, made with fresh ingredients. Mealsshould be kept frozen on arrival and heated according to the instructions on the packaging.

Allergens.

[A CONFIRMAR: como o Ricardo informa alergênios hoje, na embalagem ou na página doproduto. É obrigação legal na Irlanda e não pode ficar vago. Texto sugerido, a validar: "Allergen information for each meal is shown on the product page and on the packaging. If you havea food allergy or intolerance, contact us before ordering. Our kitchen handles a range ofingredients and we cannot guarantee that a meal is free from traces of an allergen present in thekitchen."]

Photographs on the site are illustrative. Recipes and portions may vary slightly with ingredientavailability.

Ordering and prices
Prices are shown in euro and include VAT where it applies. Delivery is charged separately forone off orders and is included in the subscription plans, at the rate shown at checkout for yourarea.
An order is only accepted once payment has gone through and you receive our confirmation. Untilthen, no contract exists. If a price or a description turns out to be clearly wrong, we maycancel the order and refund you in full, and we will tell you why.

Changing or cancelling an order you already paid for.

Once we start preparing your food wecannot undo it, so there is a cut off. Contact us at least [A CONFIRMAR: quantas horas antes da entrega o Ricardo consegue cancelar ou alterar] before yourscheduled delivery and we will change or cancel the order and refund you.

Payment
Payment is taken by Stripe. We accept the cards Stripe supports for Irish accounts. We never seeor hold your card details.

Delivery
We deliver to [A CONFIRMAR: as áreas exatas, hoje o site fala em Dublin e fora de Dublin semlistar quais].

Delivery days and windows are[A CONFIRMAR: dias e faixa de horário, por exemplo "every Monday between 9am and 6pm"].

Someone needs to be able to receive the order, because the food is frozen. If nobody is there andwe have no safe place to leave it, we will try to contact you. If the food has been out oftemperature for too long, we cannot deliver it and we cannot refund it, because it is no longersafe to eat. Tell us in advance if you will be away.

Please give us a correct address and phone number. A delivery that fails because of wrong detailscannot be refunded.

Your right to cancel, and why perishable food is different
Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013you normally have 14 days to change your mind about something bought online.

That right does not apply to our meals.

Those Regulations exclude goods that are liable todeteriorate or expire rapidly, and prepared food is exactly that. Once your order is delivered, itcannot be returned for a change of mind.

This does not touch your other rights. If the food arrives damaged, defrosted, past its date orsimply not what you ordered, we will replace it or refund it. Contact us within[A CONFIRMAR: prazo para reclamar, recomendado 24 hours de recebido, porque é comida] with aphotograph if you can. Your rights under the Consumer Rights Act 2022 stand regardless of anythingin these terms.

Subscriptions
Our plans are monthly. You pay for the month when you order, and you receive the number of mealsper week described in the plan you chose, for that month.

Renewal.

The subscription renews automatically each month, on the same card, until you cancel.We will [A CONFIRMAR: se o Ricardo quer avisar por e-mail antes da renovação, e com quantos dias.Recomendado, e é o que reduz estorno] before each renewal.

Cancelling.

You can cancel at any time by writing to [email protected]. To stop thenext payment, cancel at least[A CONFIRMAR: quantos dias antes da renovação] before the renewal date. A month already paid foris delivered in full and is not refunded, because the food for it is already planned and bought.

Failed payment.

If a renewal fails we will try again and let you know. If it keeps failing wewill pause the deliveries until the payment goes through.

Price changes.

If we change the price of a plan we will tell you at least 30 days beforehand.You are free to cancel before the new price applies.

Discounts, coupons and the points programme
Discount codes and volume discounts apply as shown at checkout, and the checkout is what governs.A code cannot be combined with another unless we say so, has no cash value, and may be withdrawnif it is being used abusively.

Points.

You earn one point for every ten euro spent on individual meals. Fifty points can beredeemed for a reward as shown on your points page. Points expire twelve months after they areearned. A redemption coupon is single use, applies to individual meals only and does not applyto subscriptions, combos or delivery charges. Points have no cash value and cannot be transferredor refunded. We may change the rules of the programme, and if we do we will announce it beforethe change takes effect.

Business and catering orders
Quotes for catering, corporate orders and partnerships are agreed separately in writing and arenot covered by these terms, except where they say so.

Accounts
If you create an account, keep your login details to yourself. Tell us immediately if you thinksomeone else has access. You are responsible for orders placed from your account.

Our liability
We are responsible for loss you suffer that is a foreseeable result of us breaking these terms orfailing to use reasonable care. We are not responsible for loss that was not foreseeable, or forbusiness losses, since our service is for personal use.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud,for defective products, or for anything else the law does not allow us to limit. Your statutoryrights as a consumer are not affected.

We are not liable for a delay caused by something outside our reasonable control, such as extremeweather or a road closure. If that happens we will contact you and arrange a new delivery or arefund.

Our content
The text, photographs, logo and design of this site belong to us and may not be copied or reusedcommercially without our written permission.

Complaints
Write to [email protected] and we will reply within[A CONFIRMAR: prazo de resposta que o Ricardo consegue cumprir, recomendado 5 working days].
If we cannot resolve it between us, you can contact the Competition and Consumer ProtectionCommission at ccpc.ie, or use the European Commission's online dispute resolution platform.

Changes to these terms
We may update these terms. The version in force is the one published here on the day you placeyour order, so the terms of an order you already placed do not change afterwards.

Governing law
These terms are governed by the law of Ireland, and the Irish courts have jurisdiction.

Privacy
How we handle your personal data is set out in our Privacy Policy.